Same Day Dispatch - Order Before 2pm
FREE UK Delivery On Orders Over £25
Find Your Nearest Socialites Store ›

Help & Contact

Please select the subject below and click for more information.
  • How do I open an Account?

    Creating an account with us is quick and easy, and will allow you to simply access your details when you return to the site.

    You can add multiple delivery addresses, track your order and much more.  You will also be able to earn Loyalty Points which you can then redeem against future purchases.

    Simply click on the 'My Account' icon in the top right hand corner of the screen and complete the details.

  • Why do I need an Account?

    You don't need to open an Account to shop with Socialites online - you can use the Express service to check-out as a guest.

    However, when you do open an Account, you will be able to:

    • View all your order history
    • Use our 'Re-order' feature - great for customers that place the same order every time!  Simply enter your order history and select the 'Re-order' button next to the order you want to re-order
    • Earn e-wallet funds to redeem against future purchases
    • Track your orders
  • If I open an Account, do I have to subscribe to the e-newsletter?

    The e-newlsetter has news of offers, competitions, new products and new store locations, as well as educational pieces about vaping.

    The e-newsletter subscription is automatically ticked when you open an Account with Socialites.  If you do not wish to receive the e-newsletter, simply un-tick the subscription box.

    If you change your mind and decide you do want to subscribe to the e-newsletter after you have opened your account, simply go to www.socialiteszero.com and on the bottom blue bar of the homepage, fill in your email address to subscribe.

    If you decide to receive e-newsletters initially and then decide you would rather not receive them, simply click on the 'unsubscribe' option at the bottom of the e-newsletter.

  • Can I vape anywhere?

    No, vaping is prohibited in some public places. It’s wise not to assume that you can vape anywhere just because it’s not illegal. Premises owners are entitled to prohibit vaping on their property, and many do.

  • How do the vaping devices work?

    The basic principles of vaping devices are the same. All devices need a battery which powers a coil, which heats the e-liquid. This produces a vapour which is inhaled and exhaled.

    Devices are continuously being upgraded and modified. Always speak to one of our trained advisors for further guidance on vaping devices.

  • Does vaping taste the same as smoking tobacco?

    Socialites have a range of different flavour e-liquids including 5 different tobacco flavours. If your vapour is not recreating a similar flavour to your cigarette you may have the wrong strength nicotine.  Please consult with one of our trained advisors who will advise you further on strengths and flavours.

  • what is vaping

    Vaping is an alternative to smoking, providing the nicotine and rituals that you would get from smoking.

    Vaping is inhaling and exhaling a vapour that is created in your vaping device, it is very similar to how a kettle heats up water which then produces steam.

     

     

     


  • Is vapour the same as smoke?

    Vapour is created by a battery in your vaping device, heating a coil (similar to an element in a kettle) which in turn heats the e-liquid to create vapour which you inhale & exhale. Smoke is created by setting a combustible matter alight, such as tobacco.

  • Is vaping safe

    Socialites do not have the 50 known carcinogens (poisons) and the 3,500+ additional chemicals found in a tobacco cigarette. It’s not a good idea to put anything other than fresh air into your lungs.

    Apparently, there are 1,000 chemicals in the cigarette paper alone.

  • Will vaping help me quit smoking?

    It has helped millions of smokers worldwide to quit or cut down. We offer four nicotine strengths for each of the tobacco flavours, high, medium, medium- low and low.  We also offer zero nicotine.

    The experience is remarkably similar to smoking therefore the willpower required is almost zero.  Once you start using Socialites Zero (0mg) cartomisers or e-liquids, you’re a non-smoker.

  • Battery Maintenance

    Charging the VGO Battery & Cleaning

    The VGO batteries are pre charged when you receive them.

    When the initial charge is used up, charge the battery, until the light turns green on your charger (this takes between 40mins & 2 hours).

    Keep the battery connection dry as any moisture or dried liquid in the battery recess will cause a bad connection to the CE4 clearomizer.

    This will cause you to automatically draw harder and is ultimately harsh on the clearomizer, worst case it will cause a short in the battery

    This can also cause too much liquid to enter into the clearomizer, causing the clearomizer to get hot, leak or not produce any vapour.

    Use an ear bud to clean out the recess connection as this the easiest way, especially around the internal threads.

    once every week, take an ear bud dipped in alcohol, and thoroughly wipe out the battery connection to remove any dried liquid, debris or moisture.

    If you have been noticing your batteries are not holding their charge like they used to, they probably need cleaning. also don't forget to clean the charger connection with a dry cloth or ear bud.

    My VGO battery does not work correctly when I attach my CE4 Clearomizer , but lights up when nothing is attached to it ?

    It could be something as simple as the battery centre pin being pushed down too far, not enabling a connection to the CE4 Clearomizer to be made.

  • How do I fill my Clearomizer?

    ·      For CE4/CE5/Compact clearomizers that contain wicks, hold the clearomizer and remove the mouth piece.  Hold the clearomizer at a 45 degree angle and pour the juice down the inside of the tank up to the fill line, avoiding the centre hole.  Please be aware that the wicks need to be soaked in e-liquid for around 15-20 minutes before attaching to battery and using.

    ·      Chrome clearomizers MT3, A3, H2 & Elegance clearomizers need filling from the bottom, but use the same process when filling to the fill line and avoid the centre hole.

    N.B.:  Elegance clearomizers are only compatible with the Elegance battery.

  • Why does my clearomizer leak?

    The clearomizers leak when the tank has been filled too full (over the fill line) and e-liquid is getting inside the centre hole.  Also, when vaping, if you press the button before you enter your mouth this will flood the top of the battery.

  • Can my clearomizer be washed?

    We do have Chrome clearomizers MT3, H2, A3 & Elegance that can be washed, but the CE4,  CE5 & Compact clearomizers are disposable only and cannot.  This is due to the coil being built into a disposable clearomizer and if submerged in water, will not work.

  • What are e-liquids made from?

    Our e-liquids only contain 4 ingredients:

    Propylene Glycol (PG), Vegetable Glycerin(VG), Nicotine (except in 0mg e-lquids) and Food Flavourings

  • What do the strengths detailed on the e-liquids mean?

    The different strengths displayed mean the different strengths in the level of nicotine.  

    ·      18mg/ml is high/medium

    ·      12mg/ml is medium/low

    ·      6mg/ml is low

    ·      ZERO has no nicotine at all 

  • Are there any harmful chemicals in your e-liquids?

    All of our amazing e-liquids are regulary GCMS tested to ensure that they don’t contain any nasty surprises - they are Diacetyl, Acetoin and Acetyl Propynol FREE!

    We are ISO: 9001 accredited.

    We like to go the extra mile, so we dispatch our e-liquids to a UKAS accredited laboratory for testing to ensure consistency.

  • What’s the difference between a CE4/CE5 and a H2, MT3, A3, Nimbus and Cirrus?

    The CE4 & CE5 are disposable clearomizers.  These have wicks in them that will eventually burn away and this will mean that you won’t get as good a vape, so they need to be replaced.   

    The H2 &MT3 have coils these can be replaced so the clearomizer can be re-used time and time again.

    The A3 is a great value clearomizer this comes pre fitted with a 1.8ohm coil which gives you a great vape

  • How do I fill my Storm Tank?

    This is a top filling tank that unscrews easily and gives easy access for the e-liquid to flow.

    This features adjustable air flow and drip tip which provides a direct hit to the lungs.

    This gives a big, thick cloud and great taste.

    Sub ohm tanks are best used with high VG E-liquids.

  • How do I fill my Vortex Tank?

    The Vortex is a bottom filling tank. This has adjustable air flow and is built with vertical coil technology. This will give the purest cleanest taste from e-liquids.

    Sub ohm tanks are best used with high VG E-liquids.

  • How long do you charge a tank battery for?

    Up to two hours only maximum.  These are Lithium Ion batteries and they have a memory.  Charging for longer than the recommended time can disrupt the memory and cause the battery to fail.

  • How long does a battery last?

    The life span of a regular pen style vape battery is around 3 to 6 months.  However, there are several types of batteries for different devices and the life span can vary.  Correct use, maintenance and care will enhance the life of any battery – please refer to the instructions provided with your device and follow.

  • WEEE

     

    Recycling your old electricals is easy!


    Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More [embed www.recycle-more.co.uk] website and type in your postcode.

     

    Why recycle?


    Unwanted electrical equipment is the UK’s fastest growing type of waste.

    Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

    We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

    To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

     

    What is WEEE?


    The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

     

    How are we helping?


    In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

     

    To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More [embed www.recycle-more.co.uk] website.

  • Introduction

    This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

    There’s a lot of information here, but we want to be as open and transparent about how onepoundeliquid.com uses and protects your data.

    We hope the following sections will answer any questions you have but if not, please do get in touch with us.

    We may on occasion need to update this Privacy Notice. We will notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

     

  • Collecting Your Data
    • When you visit any of our websites, and use your account to buy products and services on the phone, or online.
    • When you create an account with us.
    • When you engage with us on social media.
    • When you download or install one of our apps. 
    • When you contact us by any means with queries, complaints etc.
    • When you enter prize draws or competitions.
    • When you choose to complete any surveys we send you. 
    • When you comment on or review our products and services.
    • We collect data from publicly-available sources (such as Land Registry) when you have given your consent to share information or where the information is made public as a matter of law.
  • Contacting the Regulator

    If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

    You can contact them by calling 0303 123 1113
    Or go online to www.ico.org.uk/concerns 

    If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence. 

  • Duration For Storing Your Data

    We will only keep your personal data for as long as is necessary for the purpose for which it was collected.

    At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

  • How to Stop Email Marketing

    There are several ways you can stop direct marketing communications from us:

    Click the ‘unsubscribe’ link in any email communication that we send you.

    Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated

  • Legal Basis

    There are a number of different reasons for which a company may collect and process your personal data which fall under the data protection laws, including:

    Consent

    In specific situations, we can collect and process your data with your consent, such as when you tick a box to receive email newsletters. We will always advise you which data is necessary in connection with a particular service. 

    Contractual obligations

    In certain circumstances, we need your personal data to comply with our contractual obligations. If you order an item from us we will collect your address details to deliver your purchase, and pass them to our courier.  

    Legal compliance

    If the law requires us to, we may need to collect and process your data.  We can pass on details of people involved in fraud or other criminal activity affecting onepoundeliquid.com to law enforcement services. 

    Legitimate interest

    In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. Such as, we will use your purchase history to send you or make available personalised offers. 

  • Personal Data

    We collect your personal data in a number of ways: 

    • If you have a web account with us: your name, date of birth, billing/delivery address, orders and receipts, email and telephone number. For your security, we’ll also keep an encrypted record of your login password.

    Details of your interactions with us through contact centres, online or by using one of our apps. 

    For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items added to your basket and how and when you contact us.

    • Copies of documents you provide to prove your age or identity where the law requires this. (including your passport and driver's licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality.

     

    • Information gathered by the use of cookies in your web browser. 
    • Payment card information.
    • Your comments and product reviews. 

     

    • To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located and the web pages viewed during your visit.

    Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

  • Protecting Your Data

    We know how much data security matters to all our customers. We will treat your data with the utmost care and take all appropriate steps to protect it.

    We secure access to all transactional areas of our websites and apps using ‘https’ technology.

    Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and tokenised to ensure it is protected.

    We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

  • What Are Your Rights?

    You have the right to request:

    • Access to the personal data we hold about you, free of charge in most cases.
    • The correction of your personal data when incorrect, out of date or incomplete.
    • For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
    • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
    • That we stop any consent-based processing of your personal data after you withdraw that consent.
    • Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).

    You have the right to request a copy of any information about you that the Partnership holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer, Slam Trading, Unit 5-6 Castlehill, Horsfield Way, Bredbury, Stockport, SK6 2SU. To ask for your information to be amended, please update your online account, or contact our Customer Services team.

    If we choose not to action your request we will explain to you the reasons for our refusal.

    Your right to withdraw consent

    Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

     

    Where we rely on our legitimate interest

    In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

     

    Direct marketing

    You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

     

    Checking your identity

    To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

  • Who We may Share Data With

    We may sometimes share your personal data with trusted third parties. 

    We provide only the information they need to perform their specific services.

    They may only use your data for the exact purposes we specify in our contract with them.

    We work closely with them to ensure that your privacy is respected and protected at all times.

    If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

    Examples of the kind of third parties we work with are:

    IT companies who support our website and other business systems.

    Operational companies such as delivery couriers.

    Direct marketing companies who help us manage our electronic communications with you.

    Data insight companies to ensure your details are up to date and accurate.  

    For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.

    We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

    To help personalise your journey through Partnership websites we currently use the following companies, who will process your personal data as part of their contracts with us.

     

  • Why We Use Personal Data

    We want to give you the best possible customer experience. 

    By collecting various bits of information we are able to offer promotions and products that are most likely to interest you. 

    The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

    If you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for. For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us.

    Here’s how we’ll use your personal data and why:

    To process any orders that you make by using our websites or apps. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.

    For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.

    To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience. 

    To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest. 

    For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations.

    To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.

    If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim is to protect the individuals we interact with from criminal activities.

    With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email and web about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.

    Of course, you are free to opt out of hearing from us by any of these channels at any time.

    To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

    For example, we might display a list of items you’ve recently looked at, or offer you recommendations based on your purchase history and any other data you’ve shared with us.

    To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.

    To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.

    For example, we’ll record your browser’s Session ID to help us understand more when you leave us online feedback about any problems you’re having

    To comply with our contractual or legal obligations to share data with law enforcement.

    For example, when a court order is submitted to share data with law enforcement agencies or a court of law

Top