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Help & Contact

Please select the subject below and click for more information.
  • How do I open an Account?

    Creating an account with us is quick and easy, and will allow you to simply access your details when you return to the site.

    You can add multiple delivery addresses, track your order and much more.  You will also be able to earn Loyalty Points which you can then redeem against future purchases.

    Simply click on the 'My Account' icon in the top right hand corner of the screen and complete the details.

  • Why do I need an Account?

    You don't need to open an Account to shop with Socialites online - you can use the Express service to check-out as a guest.

    However, when you do open an Account, you will be able to:

    • View all your order history
    • Use our 'Re-order' feature - great for customers that place the same order every time!  Simply enter your order history and select the 'Re-order' button next to the order you want to re-order
    • Earn e-wallet funds to redeem against future purchases
    • Track your orders
  • If I open an Account, do I have to subscribe to the e-newsletter?

    The e-newlsetter has news of offers, competitions, new products and new store locations, as well as educational pieces about vaping.

    The e-newsletter subscription is automatically ticked when you open an Account with Socialites.  If you do not wish to receive the e-newsletter, simply un-tick the subscription box.

    If you change your mind and decide you do want to subscribe to the e-newsletter after you have opened your account, simply go to and on the bottom blue bar of the homepage, fill in your email address to subscribe.

    If you decide to receive e-newsletters initially and then decide you would rather not receive them, simply click on the 'unsubscribe' option at the bottom of the e-newsletter.

  • Can I vape anywhere?

    No, vaping is prohibited in some public places. It’s wise not to assume that you can vape anywhere just because it’s not illegal. Premises owners are entitled to prohibit vaping on their property, and many do.

  • How do the vaping devices work?

    The basic principles of vaping devices are the same. All devices need a battery which powers a coil, which heats the e-liquid. This produces a vapour which is inhaled and exhaled.

    Devices are continuously being upgraded and modified. Always speak to one of our trained advisors for further guidance on vaping devices.

  • Does vaping taste the same as smoking tobacco?

    Socialites have a range of different flavour e-liquids including 5 different tobacco flavours. If your vapour is not recreating a similar flavour to your cigarette you may have the wrong strength nicotine.  Please consult with one of our trained advisors who will advise you further on strengths and flavours.

  • what is vaping

    Vaping is an alternative to smoking, providing the nicotine and rituals that you would get from smoking.

    Vaping is inhaling and exhaling a vapour that is created in your vaping device, it is very similar to how a kettle heats up water which then produces steam.




  • Is vapour the same as smoke?

    Vapour is created by a battery in your vaping device, heating a coil (similar to an element in a kettle) which in turn heats the e-liquid to create vapour which you inhale & exhale. Smoke is created by setting a combustible matter alight, such as tobacco.

  • Is vaping safe

    Socialites do not have the 50 known carcinogens (poisons) and the 3,500+ additional chemicals found in a tobacco cigarette. It’s not a good idea to put anything other than fresh air into your lungs.

    Apparently, there are 1,000 chemicals in the cigarette paper alone.

  • Will vaping help me quit smoking?

    It has helped millions of smokers worldwide to quit or cut down. We offer four nicotine strengths for each of the tobacco flavours, high, medium, medium- low and low.  We also offer zero nicotine.

    The experience is remarkably similar to smoking therefore the willpower required is almost zero.  Once you start using Socialites Zero (0mg) cartomisers or e-liquids, you’re a non-smoker.

  • Battery Maintenance

    Charging the VGO Battery & Cleaning

    The VGO batteries are pre charged when you receive them.

    When the initial charge is used up, charge the battery, until the light turns green on your charger (this takes between 40mins & 2 hours).

    Keep the battery connection dry as any moisture or dried liquid in the battery recess will cause a bad connection to the CE4 clearomizer.

    This will cause you to automatically draw harder and is ultimately harsh on the clearomizer, worst case it will cause a short in the battery

    This can also cause too much liquid to enter into the clearomizer, causing the clearomizer to get hot, leak or not produce any vapour.

    Use an ear bud to clean out the recess connection as this the easiest way, especially around the internal threads.

    once every week, take an ear bud dipped in alcohol, and thoroughly wipe out the battery connection to remove any dried liquid, debris or moisture.

    If you have been noticing your batteries are not holding their charge like they used to, they probably need cleaning. also don't forget to clean the charger connection with a dry cloth or ear bud.

    My VGO battery does not work correctly when I attach my CE4 Clearomizer , but lights up when nothing is attached to it ?

    It could be something as simple as the battery centre pin being pushed down too far, not enabling a connection to the CE4 Clearomizer to be made.

  • How do I fill my Clearomizer?

    ·      For CE4/CE5/Compact clearomizers that contain wicks, hold the clearomizer and remove the mouth piece.  Hold the clearomizer at a 45 degree angle and pour the juice down the inside of the tank up to the fill line, avoiding the centre hole.  Please be aware that the wicks need to be soaked in e-liquid for around 15-20 minutes before attaching to battery and using.

    ·      Chrome clearomizers MT3, A3, H2 & Elegance clearomizers need filling from the bottom, but use the same process when filling to the fill line and avoid the centre hole.

    N.B.:  Elegance clearomizers are only compatible with the Elegance battery.

  • Why does my clearomizer leak?

    The clearomizers leak when the tank has been filled too full (over the fill line) and e-liquid is getting inside the centre hole.  Also, when vaping, if you press the button before you enter your mouth this will flood the top of the battery.

  • Can my clearomizer be washed?

    We do have Chrome clearomizers MT3, H2, A3 & Elegance that can be washed, but the CE4,  CE5 & Compact clearomizers are disposable only and cannot.  This is due to the coil being built into a disposable clearomizer and if submerged in water, will not work.

  • What are e-liquids made from?

    Our e-liquids only contain 4 ingredients:

    Propylene Glycol (PG), Vegetable Glycerin(VG), Nicotine (except in 0mg e-lquids) and Food Flavourings

  • What do the strengths detailed on the e-liquids mean?

    The different strengths displayed mean the different strengths in the level of nicotine.  

    ·      18mg/ml is high/medium

    ·      12mg/ml is medium/low

    ·      6mg/ml is low

    ·      ZERO has no nicotine at all 

  • Are there any harmful chemicals in your e-liquids?

    All of our amazing e-liquids are regulary GCMS tested to ensure that they don’t contain any nasty surprises - they are Diacetyl, Acetoin and Acetyl Propynol FREE!

    We are ISO: 9001 accredited.

    We like to go the extra mile, so we dispatch our e-liquids to a UKAS accredited laboratory for testing to ensure consistency.

  • What’s the difference between a CE4/CE5 and a H2, MT3, A3, Nimbus and Cirrus?

    The CE4 & CE5 are disposable clearomizers.  These have wicks in them that will eventually burn away and this will mean that you won’t get as good a vape, so they need to be replaced.   

    The H2 &MT3 have coils these can be replaced so the clearomizer can be re-used time and time again.

    The A3 is a great value clearomizer this comes pre fitted with a 1.8ohm coil which gives you a great vape

  • How do I fill my Storm Tank?

    This is a top filling tank that unscrews easily and gives easy access for the e-liquid to flow.

    This features adjustable air flow and drip tip which provides a direct hit to the lungs.

    This gives a big, thick cloud and great taste.

    Sub ohm tanks are best used with high VG E-liquids.

  • How do I fill my Vortex Tank?

    The Vortex is a bottom filling tank. This has adjustable air flow and is built with vertical coil technology. This will give the purest cleanest taste from e-liquids.

    Sub ohm tanks are best used with high VG E-liquids.

  • How long do you charge a tank battery for?

    Up to two hours only maximum.  These are Lithium Ion batteries and they have a memory.  Charging for longer than the recommended time can disrupt the memory and cause the battery to fail.

  • How long does a battery last?

    The life span of a regular pen style vape battery is around 3 to 6 months.  However, there are several types of batteries for different devices and the life span can vary.  Correct use, maintenance and care will enhance the life of any battery – please refer to the instructions provided with your device and follow.

  • WEEE


    Recycling your old electricals is easy!

    Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More [embed] website and type in your postcode.


    Why recycle?

    Unwanted electrical equipment is the UK’s fastest growing type of waste.

    Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

    We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

    To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.


    What is WEEE?

    The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.


    How are we helping?

    In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).


    To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More [embed] website.