SOCIALITES Returns Policy for online customers
Non-faulty items may be returned within 14 days of delivery provided the packaging remains unopened and are in the same condition as they were sold. E-liquids are excluded from this policy and are only returnable if faulty.
1. Our team will be happy to discuss the issue with you and try and rectify the fault you are experiencing. Most faults can be fixed over the phone so the Team will ask you a few questions before they initiate the Return.
2. IF seemed faulty, our Customer Services Team who will email you a form. They will provide you with a Returns number which must be entered on the Return Form. The team will also send you a Freepost envelope for the faulty item.
3. Parcel up the items you are returning and include a copy of the Returns Form. We cannot replace or refund any items without the Returns Form and Returns number.
4. Once we have received a returned item, please allow up to 5 working days for it to be processed and replacements dispatched. If you selected to receive a refund, we will refund you the cost of the product and delivery within 30 days
WHAT IS COVERED BY OUR SOCIALITES WARRANTY
All new devices and accessories come with a warranty against fault. This means that if your device or accessory stops working properly during the applicable warranty period we will replace free of charge. The applicable warranty periods are as follows:
• Batteries: all batteries are supplied with a 2month warranty.
• Chargers: All chargers, are supplied with a 3 month warranty.
• Clearomisers: All clearomisers and tanks are supplied with a 1 month warranty,
• Atomisers and Cartomisers: All atomisers and cartomisers are supplied with a 7 day warranty.
• E-liquids: Unfortunately, we are not able to provide a warranty on e-liquid items due to the nature of the product.
This warranty does not cover any faults resulting from wear and tear or any accidental damage