YOUR RIGHTS UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013.
You have an unconditional right to cancel your order within fourteen working days from the day of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period.
To cancel your order under The Consumer Contracts Regulation 2013:
- Send an email or write to us telling us you wish to cancel the order. Include enough information for us to identify you and your order; this includes your most recent order number and your name and full address.
- Parcel up the items you are returning securely to minimise any damage that may be caused during delivery. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly.
- Return the items to us via an appropriate carrier. PLEASE NOTE that returning goods under the cooling-off period allowed by The Consumer Contract Regulations 2013, is at your cost unless we have supplied alternative goods that you have not found acceptable.
Once you have notified us of your intention to cancel the contract we will refund you the cost of your order and its delivery as soon as we can. This will always be within 30 days of your cancellation.
This section does policy does not affect your legal rights as outlined in sections 3 and 4
OUR RETURNS POLICY
To return a product to us simply send it to the following address: FREEPOST Socialiteszero. Please include a description of the problem, where you bought the product and your contact details so we can keep you informed.