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What happens if a product is faulty or damaged?

Please inspect your delivery and report any goods found to be damaged or faulty as soon as you can to customercare@socialiteszero.co.uk.

Please allow 14 days for delivery (from the date of placing your order) before reporting your order as undelivered. If we are unable to supply you with your goods within this time, we will contact you to let you know and give you a revised delivery date. You will be given the option to cancel or amend your order if this is the case.

If we fail to supply you, or supply you with goods that you find to be damaged, faulty or misdescribed after a reasonable examination, we will replace the item free of charge or refund your money. In these circumstances we reserve the right to ask you for independent confirmation of any claimed faults.

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